Shipping policy

Shipping Methods and Rates

First Class Mail/Standard Shipping:
- Shipped via USPS
- Delivery time: approx. 5-7 business days
- Processing times vary depending on the item
- Ready-to-ship items will ship within 2-5 business days
- Custom items will ship within 2-4 weeks, depending on client response times during the proofing process
Priority Mail Shipping:
- Shipped via USPS
- Delivery time: approx. 2 business days
- Available for all domestic orders
- Processing times vary depending on the item
- Ready-to-ship items will ship within 2-5 business days
- Custom items will ship within 2-4 weeks, depending on client response times during the proofing process

Once a package is handed off to the shipping carrier, Sablewood Paper Company is not responsible for any shipping or delivery delays.
We cannot be held liable for:
- Carrier-related delays
- Unexpected shipping route interruptions
- External factors affecting delivery times
- Any consequential damages resulting from shipping delays
Refunds will not be given for delays or lost packages.

Orders are typically processed within 2-5 business days after payment confirmation.
During peak seasons (holidays), processing times may be extended by 1-2 additional days.
You will receive a shipping confirmation email with tracking information once your order has been shipped.

We currently ship to the USA only. For international shipping, please visit our Etsy shop: etsy.com/shop/sablewoodpaperco
Some items may have shipping limitations due to size, weight, or local regulations.
Customers are responsible for any additional customs fees, import taxes, or duties imposed by their country.

A tracking number will be provided for all shipments.
Customers can track their packages through our website or the carrier's tracking system.
We are not responsible for delays caused by customs, international regulations, or carrier issues.

All shipments under $100 come with complimentary shipping insurance.
For higher-value items, please message us to request shipping insurance. Sablewood Paper Company is not responsible for reimbursement for lost or damaged packages that have not been covered by shipping insurance

If a package is lost in transit:
- Check your tracking
- Reach out to the shipping carrier (USPS, UPS, or FedEx) and ask for package coordinates
- Check with neighbors to see if your package has been misdelivered
- If your package has been delivered, but you cannot locate your package, file a theft report with your local police.
For damaged items:
- Please contact our customer service within 48 hours of delivery
- Provide photos of the damaged item and packaging

Some bulky or fragile items may incur additional shipping charges.
Oversized packages might require special handling and may have different shipping rates.

Orders can be cancelled before shipping for a full refund.
Once an order is shipped, our Return Policy will apply.
Shipping costs for returns are the sole responsibility of the customer, unless the return is due to our error.

For any shipping-related questions or concerns, please contact our customer service: